Refund policy

Our general return and refund policies for specific products are below.

30-Day Full Refund Guarantee (Letters Only)

If you are dissatisfied for any reason with your story, please let us know within 30 days for a full refund. Refunds are not automatic with cancellations but available upon request.

Refunds after 30 days (Letters Only)

Monthly Subscriptions:

After the full refund guarantee expires (30 days), refunds are not available for monthly payments already collected. We will, however, send you any remaining letters that have been paid for.

Prepaid Subscriptions:

After the full refund guarantee expires (30 days), you are entitled to a prorated refund of your subscription for up to 45 days from when your subscription began. After 45 days, refunds are not available for prepaid subscriptions. The remainder of the subscription will be mailed to the address provided.

Refunds for Non-Letter Products:

Any product other than letters can be returned within 45 days. If you are not completely satisfied, simply return the product for a prompt refund. Customers are responsible for shipping charges.

Whether you are returning for a refund or an exchange, please include the following with the product you are shipping: